Customer care
Returns, Exchanges & Store Credit
Effective August 21, 2026
Because our apparel is produced in small runs and often made to order, eligible returns are issued as store credit rather than cash refunds, except where a refund is required by law or described below.
Eligible standard apparel
Contact us within seven calendar days after delivery. After receiving return authorization, mail the item within 14 calendar days after delivery. The item must be unworn, unwashed, unaltered, free of odors, makeup, pet hair and damage, and returned in its original condition. Items returned without authorization may be refused.
After inspection, approved returns receive store credit for the merchandise value paid. Original shipping, return shipping and replacement shipping are not included. Store credit does not expire. Each order is limited to one approved return or exchange request.
Non-returnable items
Personalized artwork, custom words or names, customer-approved designs, group or church orders, special-order merchandise, final-sale merchandise and gift cards are final sale. These items cannot be canceled, returned or exchanged and do not qualify for store credit once the customer has approved the details or production has begun.
Customer approval
Customers are responsible for reviewing spelling, wording, color, size, quantity and other custom details before approval. Full payment may be required before production begins. A customer-requested change after approval may require a new order and additional payment.
Damaged, defective or incorrect items
If we made a production error or the order arrives damaged, contact us within five calendar days after delivery with the order number and clear photographs of the item, packaging and shipping label. After review, we will provide an appropriate correction or replacement at our expense. If an eligible replacement is unavailable, we will refund the affected item and applicable shipping charges to the original payment method.
Legal rights
Nothing in this policy limits rights or remedies that cannot legally be waived. Refunds required by applicable law will be issued to the original payment method.
To request authorization, email hello@thestirredword.com. The return address is provided privately after authorization.